Various authentication emails are sent to the email address that you entered when joining the membership. If you haven’t received them, please check the “Junk Box.” If you do not receive the emails in 10 minutes or later, please contact the manager of exchange (firstname.lastname@example.org).
After installing the Google Authenticator application in your smartphone (Android or iPhone iOS), go to Google Authenticator Management menu, and scan the barcode in Barcode Scan. Then, a personal Google Authenticator Code for exchange will be created.
Although the time required for depositing may differ depending on each cryptocurrency, it usually takes 10-30 minutes. However, if an unauthorized trading is overloaded on the block chain network, the confirmation may be delayed, which makes the deposit delayed as well.
The withdrawal limit for cryptocurrency depends on the security level. For details, please refer to the guide to authentication level of the authentication center.
You can change it in the member information management menu. Google Authenticator Code is required when changing the password.
Enter your Google Authenticator Code in Membership Information Management, and ask for leaving the membership. However, if you have any balance in virtual currency or any trading still in progress, you cannot leave the membership.
Due to the characteristics of the cryptocurrency, once the remittance request is made, you cannot cancel it. So please be sure to confirm the address before requesting remittance. After the remittance request is made, the process is handled by the block chain network, and any problems arising in this process cannot be handled by the exchange.
Once you create a wallet for each coin in Deposit menu, a personal deposit address will be created. To this address, you can remit from a personal wallet or other exchange. When you make a deposit, please make sure that you entered the deposit address correctly. Any problems due to incorrect entry cannot be handled by the exchange.